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Refund Policy

Customer satisfaction is very important to us. If there are any problems with our items, please do Contact us first. We are always at your service.

In order to avoid problems, please double check your order details (size, color, style) carefully before you place the order, as our goods are processed according to requirements in your order. All placed orders are subjected under our return policy.

We only accept returns for refund or exchange, for wrong items send by us. Every case must be checked individually, please contact us under info@yaras-couture.com if you want to return your dress. You are responsible for ordering the right size, please check your measurements with our Size Chart.

We only accept the return of items in their original condition. For any returns or exchanges, please make sure the items are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, and with tags and other intact attachments.

If you are eligible for a refund, please be aware that we charge about 20% of the price as restocking fee (in most cases we can not sell the dress to another bride)

Items That Cannot Be Returned:

  1. Customized items (either in custom color, custom size or custom style) are considered final sale items, and may not be returned or exchanged.
  2. Sale / Discounted sale are final sale items.

Please note that we don’t accept any return or exchange without our prior confirmation.

 

Sizing Or Fitting Issues:

As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by about 1 inch (2-3 cm) in either direction of the specified measurements. It is customary, for most, to have minor alterations to get a perfect fit. Our tailors have reserved additional fabric in side seams to allow minor alterations. In the event that you are not fully satisfied with your dress fit, we recommend finding a local tailor to make adjustments or to take your measurements in the first place.

Please understand that in the event that items that do not fit properly but are in accordance with the specifications you requested, the items cannot be returned or exchanged. We recommend that you look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, re-sizing may not be possible.

 

Defective, Damaged Or Mis-Shipped Items

For defective, damaged, or mis-shipped items (the item shipped was not the item ordered), the issue must be reported within 4 days upon receiving shipment. Please provide credible pictures or videos to show the defect, damage or proof of mis-shipment during your return request. Once this has been verified, you can return the items with our authorization. Return shipping fees will be paid on your part.

You will receive a replacement or full refund for defective, damaged, or mis-shipped items. For all returns, shipping and handling fees will not be refunded.

 

Order Changes And Cancellations

Our order and shipping systems are designed to send orders quickly and efficiently. It is important to note that our dresses are made to order. The tailoring process begins as soon as an order has been placed.

In the event that you would like to cancel or make changes to your order, please let us know within 24 hours upon placing your order. If you would like to make any changes to your order, please contact us with your requests. Please note that corresponding fees will be charged based on the changes you request.

For cancellations, please refer to our cancellation policy below for details:

  1. Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
  2. Orders cancelled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of  70% of the product purchase price.
  3. Orders cancelled beyond 72 hours after payment confirmation will be eligible for a partial refund consisting  50% of the product purchase price.
  4. Once the order has been shipped, cancellation is not allowed. 

 

Thank you for your interest in yaras-couture.com. We are flattered that you are considering us for your special day! If you have any further questions, please get in touch. We are happy to help!